Help/FAQ - Technical Questions
 

How do I enable cookies?

The membership functions on our site require you to allow cookies on your computer.

Internet Explorer 8.0, 9.0, and 10.0:

  1. In Internet Explorer, click the Alt key on your keyboard and select the Tools menu dropdown.
  2. Select Internet Options.
  3. Click the Privacy tab.
  4. Click the Sites button. This will launch the Per Site Privacy Actions window.
  5. Type Allrecipes.com in the Address of website text box and click on the Allow button.
  6. Click the OK button near the bottom of the window.
  7. Set and test your Allrecipes cookie by clicking here and following the directions listed.

Firefox 21.0:

  1. Click the Firefox menu from the top left corner and select Options.
  2. Click the Privacy tab.
  3. In the History area, make sure the drop-down menu displays “Remember history.”
  4. Set and test your Allrecipes cookie by clicking here and following the directions listed.

Safari 6.0 for MacOS:

  1. Click the gear icon in Safari.
  2. Click Preferences in the window.
  3. In the new window, click the privacy icon near the top of the window.
  4. Under Cookies and other website data select Details.
  5. Make sure that Allrecipes.com has been added to this list.
  6. Click Done to save changes.

Google Chrome:

  1. Click the three bars icon at the top right of the browser.
  2. Select Settings in the drop-down menu.
  3. Click the Show advanced settings.
  4. Under Privacy, view Content Settings.
  5. Under Cookies ensure Allow local data to be set is selected.
  6. Click Close once you have set Google Chrome to allow cookies.
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How do I print a recipe?

Printing directly from any recipe page is easy. Simply click the Print button located in the recipe’s navigation bar, right beneath the recipe photo. You will then be taken to a Print Preview page where you can select your print preferences such as page size, text size, and other options.

  1. NOTE: If you want to print in this format all the time, check the empty box next to Save as default settings in the Print Options box.
  2. Click Print.

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Help! My Recipe will not print!

Some browsers have difficulty with page formats and only read the advertising and framing on the page, not the recipe. An easy way to print the recipe is to use a printer-friendly format. You can use our printer-friendly option by clicking on the Print this Recipe link located to the right of the recipe’s ingredients.

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Clearing cache

If you are experiencing page loading problems or are viewing old pages, try clearing your temporary internet files or cache.



Internet Explorer 8.0, 9.0, and 10.0:
  1. In your browser, click on Tools.
  2. Select Internet Options. The Browsing history files should be on the first screen in the General area.
  3. Click the Delete button to Delete Browsing History (not the cookies). This will clear up files that may be clogging up your computer.

Reset your computer to pull up the most recent version of web pages: while still in the Internet Options area under Browsing History, click Settings. Select the option to Check for Newer Versions of Stored Pages and set it to Automatically. Then click OK.

Firefox 21.0:

  1. At the top of the Firefox window, click the Firefox button and then select Options.
  2. Select the Advanced panel.
  3. Click the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Click OK to close the Options window.

Safari 6.0 for MacOS:

  1. From the Safari Menu, select Reset Safari.
  2. On the Reset Safari window, please make sure that only the Clear History and Empty the Cache options are selected and click Reset. Be careful not to erase things that you do not want to clear.

Google Chrome:

  1. Click the Chrome Menu icon on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the Clear browsing history checkbox.
  5. Select Everything to clear your entire browsing history.
  6. Click Clear browsing data.
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Adding our email address to your address book

If you are subscribed to Allrecipes newsletters but you are not receiving them, your email filters might be blocking delivery. Allrecipes Newsletters are sent from email@allrecipes.com; please allow this address in your email filters to ensure you will receive your Newsletters and they will not be returned to Allrecipes. If newsletters are returned to Allrecipes, your email address will be removed from the mailing list.

For more information about Allrecipes newsletters, visit our Newsletter FAQ page at: http://allrecipes.com/Help/questions/faq/Newsletters.aspx

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Supported browsers

For optimum viewing of the website, please make sure you are using one of the following supported browsers:

  • Internet Explorer version 8.0, 9.0, and 10.0 for Windows.
  • Firefox version 21.0.
  • Safari version 6.0 for MacOS.
  • Google Chrome current version.

For additional help or to download the latest version of browser software, visit your browser help pages at:
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Videos on Allrecipes

To watch videos on Allrecipes, make sure your computer meets the following requirements:

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Enabling JavaScript in your browser

To enable JavaScript in Internet Explorer 8.0, 9.0, or 10.0:

  1. Click the Tools icon in the toolbar.
  2. Select Internet Options. A dialog will pop up.
  3. Click the Security tab.
  4. Under Security level for this zone, click the Custom level... button.
  5. Scroll down the list presented to the Scripting entry.
  6. Under Active Scripting, select the Enable radio button
  7. Click OK and confirm your change.
  8. Click OK in the Internet Options dialog.
  9. Refresh the page or visit a new page for settings to take effect.

To enable JavaScript in Firefox 21.0:

  1. At the top of the Firefox window, click the Firefox button and then select Options.
  2. In the Options window, select the Content panel.
  3. Check the Enable JavaScript checkbox.
  4. Click the OK button.

To enable JavaScript in Safari 6.0 for MacOS:

  1. Click on the Safari menu in Safari.
  2. Click on Preferences.
  3. Click on Security.
  4. Make sure these checkboxes are checked: Enable Plug-ins, Enable Java, and Enable JavaScript.
  5. Make sure the Block pop-up windows box is not selected.

JavaScript should be enabled by default in Google Chrome. To ensure it is:

  1. Click Google Chrome Menu.
  2. Click Settings.
  3. Click Show Advanced Settings.
  4. Under the Privacy heading, click the Content Settings button.
  5. Under the JavaScript heading, click the selection to Allow JavaScript.
  6. Click Done.
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I can’t add recipes to my recipe box

If you are having trouble adding recipes to your Recipe Box, please ensure you are viewing Allrecipes on a Supported Browser. If you are, and you are still not able to save recipes to your Recipe Box, please ensure you have Cookies and JavaScript enabled on your browser. If you are still having problems, please email us at CustomerSupport@Allrecipes.com.

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My Recently Viewed Recipes list is not updating

If your recently viewed recipes list appears to be stuck, or is remaining empty, please try clearing your cache. If you are using Internet Explorer 8.0, 9.0, or 10.0, please also ensure the checkbox next to Preserve Favorite Website data at the top of the Delete Browsing history box is unchecked before clicking delete.

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