I have made this many times in the past and love it! I could never get the pretzel layer right though as it never hardens enough. (I use unsalted crushed pretzels.) I make sure each layer is cooled before adding the next layer to the dish. I end up having to drop (with a spoon) the cream cheese/ cool whip layer on top of pretzels because they are still loose and not sticking together. Don't know how to fix this. I mix the jello and frozen strawberries together and let it cool in the fridge for a bit. When it starts to jell, that's when I add it as the next layer. This is an extended family favorite, as well!
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I have made this many times in the past and love it! I could never get the pretzel layer...