Where Did Customer Service Go?
Mar. 16, 2012 10:22 am
Updated: Jan. 16, 2013 4:06 am
Recently we discussed the joys of waitressing and the old days when the waitress actually did all the work. That discussion was a perfect segue into this blog post. A lot of the comments left by you the readers mentioned that customer service has gone
to heck, or that all the help the waitress gets now is to increase customer satisfaction to get them coming back to the place of business.
I remember in the late 80's and early 90-'s the phrase "the customer is always right". I didn't always agree with that, and felt that it made the customer feel more "entitled" and therefore made them a pain in the behind.
Nowadays it seems like the kids (not all of them) have absolutley no skills whatsoever when it comes to working in the public or conversing with other humanoids.
I place a great deal of the blame for this on the public schools system. These poor kids have been led to believe that they are special beyond the norm, that they will always win at everything they do. They have been coddled from day one, and given whatever
they want without having to earn it because the were the "children".
I don't believe we do the youth of this country any favors by not making them aware of how the real world works-that you earn what you make, you get respect by giving it, and you do not get a trophy for placing last in a contest. Whenever they leave the nest
they will be improperly trained to deal with a world that will eat them up. Just look at the #occupy movement. Stop occupying the parents basement and get a job. And a degree in music theory is why you can't get a job.
If you happen to be an educator and finding your blood boiling, take a step back and look at what you do from a fresh pair of eyes. Self esteem is nice, but as Ghandi said, "the only one that can make you feel inferior is you".
There I feel better....what are your thoughts :}