The batter should not be "stiff" or thick. That's what makes the puffs so tender inside. I make these several times a year and they come out "perfect" if you follow the recipe exactly as it is. As another reviewer mentioned, you must wait until the water and butter are at a full rolling boil and then add the flour all at once. It also makes a difference if you don't add the eggs one by one as stated. The picture I added above is of this exact recipe followed 100% as it is.
Edited to add: Please note that in different areas, "heavy" and "whipping" cream are the same thing. This is definitely meant to be the kind of cream you "whip".
Also, if your puffs deflate when they come out of the oven, this could be due to banging the cookie sheet too hard, or simply the climate in your area. I find a foolproof way to prevent deflating is to cut a slit in the side of each puff as soon as you take them out of the oven to allow the hot air to escape and prevent them from falling. I notice someone mentioned their puffs were burning on the bottom. Mine have never done this, but some ovens run hotter than others so try reducing the heat to 400 degrees instead. Also, I use a Silpat which seems to work well with these.
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The batter should not be "stiff" or thick. That's what makes the puffs so tender inside. I...