Yes, defrost the mochi before dipping it. I've never had to grease a pan, but it might help. Also a toaster oven often works best for this dish because you need very direct intense heat to get the mochi to toast correctly. It should be quite obvious when it's done: it will puff up and the top should be a rich brown. Be careful of burning though, because burnt soy sauce is particularly nasty. You may also wish to serve it alongside additional soy sauce for dipping. If you are new to mochi, please be aware that it can be dangerous if not chewed properly, and that frankly it isn't for everyone. I hope that helps.
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