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Photo by JOAN
JOAN is asking: (4 answers)
O.T. Tuna followup. My shrink wrapped 8 pack of Kirkland solid white albacore arrived with the two bottom cans badly dented. I also ordered some pasta from Amazon that arrived looking like it had been through a train wreck. Have always had great service from Amazon, so was this a fluke? Two separate grocery shipments battered to bits? Well, almost. Kirkland tuna from an undented can was great. Opened the dented can and had my first experience with spurting liquids. Was this from dents or botulism? Had to toss it. Sooo...does anyone buy groceries online? Do you get dented cans and beat up stuff?

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Last updated: Sep. 2, 2013 5:35 am
Posted: Jan. 6, 2013 9:50 am
 
Answered by: boonie
Jan. 6, 2013 10:10 am
I ordered two different kinds of Dreamfields Pasta from Amazon. Rotini and Lasagna, the rotini was fine but the lasagna was really shattered. I expected it to fair less well but it was the packaging that did it. They were in a huge box with no cushion so the just pinballed around. I got a refund on them because of the poor packaging. I have sent back bags of chocolate that have melted into blocks. Amazon has always been good about returns. Glad you didn't eat the dented cans-just not worth it. Next time though you need to bring it to Amazons attention. I am thinking part of the packaging problem is the seasonal help aspect, they just aren't aware of what shipped packages go through.
Comments:
ConkyJoe
Jan. 6, 2013 10:58 am
Buy some grocery items online not available through local sources, including Amazon.com, with mostly no problems. You don’t mention any damage to the shipping boxes so one presumes damage by shipper is a non issue. Searched the Amazon.com site for Kirkland tuna, and all were sold by Amazon sellers but fulfilled by Amazon. From reading some Amazon reviews in the past, you may need to be more careful if buying an item from an Amazon vendor instead of buying directly from Amazon itself. People sometimes complain they have received close to outdated or outdated items, and feel the vendor is using Amazon to sell overstocked stuff . . . I’ve seen this complaint with batteries as well. When possible, I avoid buying from Amazon sellers. If there is no other choice, we often go to were they sell directly to the public, and sometimes its cheaper than having Amazon.com act as a middleman.
 
Answered by: PAMELA D. aPROpos of nothing
Jan. 6, 2013 10:12 am
What was the condition of the box the products were shipped in. Was it obvious they shipped crushed food or likely the shipping and handling was the problem. I would contact Amazon and report the condition of the goods you ordered.
 
Answered by: AllieGeekPi
Jan. 6, 2013 10:24 am
I report damage to amazon and they always replace or refund. They don't usually ask for perishables/consumables to be returned.
 
Answered by: JOAN
Jan. 6, 2013 2:03 pm
Sorry, the cans were obviously dented before being boxed up by the seller. Sent feedback to seller. The pasta also looked to have been mangled before it was boxed for shipping. Amazon sold the pasta, and sent comment to them also. The shipping box for the pasta was pretty beaten up so the post office asked us to pick it up in person. As I stated already Amazon shipping has always been stellar, fragile items coming to us intact, not even a chip. This was very irregular. My note to Amazon suggested someone had a temper tantrum with the pasta. Nothing was expired or out of date though. Learned my lesson with canned goods and will drive 90 miles to nearest Costco for next purchase.
Comments:
WaterlessCooker
Jan. 7, 2013 2:48 am
I've ordered canned tomatoes and broth from Amazon, as well as cereals & other grains...never had a problem at all, not one dented can...sounds like you just got a rough handler this time...sorry you have to deal with that! But yes, Amazon has great CS...:)
 
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